Support

We want you to get the best out of our products, so we provide unlimited free support, whether you are evaluating or have purchased our software. We are committed to resolving any issues with our products, and we will stick with you until you are satisfied. We answer all written support queries within one business day *, and usually (depending on time of day) within several hours. By submitting a written support query using our forums or online helpdesk, our support staff are then able to perform any necessary research, testing, problem duplication and resolution before responding with a comprehensive answer.

We have a number of knowledge base articles to help you solve common problems that you may encounter. We welcome suggestions for further knowledge base articles.

Unlike many other online product forums, posts on Qbik forums are closely monitored and answered not only by our support-desk staff but also by our development team. There are also many other helpful people who have significant networking experience (using our products and others) who are keen and highly capable of helping out. A comprehensive search facility also provides quick answers in many cases, as the majority of questions have been answered in previous topics. This makes our public forums probably the best place to get online support in a time-efficient manner. You may visit our online forums here.

We have also written a number of whitepapers on WinGate and other products. These explain various concepts in greater detail, and can be found here.

Our support-desk grants you access to our experienced support staff and development team. The support desk is a ticket-based system, where you enter your support query and are issued a ticket. This ticket may be used to track the progression of your support call. Click here to submit a support request.

* The support team is available Monday - Friday, 6.00am until 10.00pm NZST (GMT +12.00)
Current time at Qbik HQ is Thursday, 31. October 10:03 AM.